Terms & Conditions

COVID-19 POLICY AND PROCEDURE 

Revised Date: January 15, 2021

 

PURPOSE

To continually provide a safe working environment for our employees, clients and the general public during the COVID-19 pandemic. Our main goal is to minimize risk and help prevent the transmission of COVID-19 by practicing a high level of cleaning, disinfecting, hygiene and physical distancing measures.

 

PRACTICES & PROCEDURES

Self-Assessment

If an employee, instructor or learner is feeling unwell or exhibiting any flu-like symptoms (fever, cough, shortness of breath, runny nose, sore throat, nausea, diarrhea) he or she must stay home and consult with a health professional for further direction.

Personal Hygiene

All employees, instructors and learners will be expected to practice handwashing often with soap and hot water (if available) for a least 30 seconds, particularly before and after eating, as well as after using washroom facilities, coughing, sneezing, or blowing their nose. If soap and water is unavailable, alcohol-based hand sanitizer must be used. All employees, instructors and learners must make every effort to:

  • Avoid touching their eyes, nose, mouth, and mask at all times.
  • Cough or sneeze away from others and into the bend of their elbow (even if wearing a mask).
  • Avoid all physical contact including handshaking, high-fives, etc.

Mandatory Use of Masks

All persons shall wear a facial covering at all times when indoors. Masks are required to be worn outdoors when physical distancing cannot be maintained. Learners are encouraged to bring and use their own Personal Protective Equipment (PPE) to each class, including gloves, mask, and safety equipment. Should a worker not have a mask or facial covering to wear, a mask will be provided to the worker at an additional cost. Masks shall be disposed of properly in a wastebasket.

Enhanced Cleaning of Tools and Equipment

  • Instructors shall sanitize all provided PPE and training equipment (iPads, tablets, etc.) with a disinfectant wipe or spray before and after each class.
  • Training hosts will be responsible for sanitizing all high traffic surfaces/areas (tables, chairs, door handles, washroom facilities, etc.) with a disinfectant wipe or spray before and after each class.
  • Personal items and supplies such as phones, iPads/tablets, pens, notebooks and PPE are for individual use only and must not be shared.

**CAUTION** At this time, it is not recommended to utilize any disinfectants on fall protection equipment as the effects of these chemicals have not been properly evaluated by their manufacturers. Webbing and stitching elements when exposed to chemicals found in many disinfectants may degrade and ultimately affect the product’s original design and strength requirements. The fall protection equipment used during Silecio Safety training classes is for demonstration purposes only and will never be put into actual use.

**NOTE** The fall protection equipment used during Silecio Safety training classes is for demonstration purposes only and will never be put into actual use.

 Physical Distancing in Class

All employees, instructors and learners shall make every effort to maintain a distance of at least six feet (two meters) from one another at all times. A facial cover must be worn at all times as additional protection should the two meters of physical distance be reduced.

Reduced Class Sizes

Instructors and employers must ensure that class sizes adhere to all applicable Regulatory requirements. When capacity limits are enforced, the total number of persons permitted to be in each instructional space at any one time must be limited to the number that can maintain a physical distance of at least two metres from every other person in the business or place, except where necessary for teaching and instruction that cannot be effectively provided if physical distancing is maintained. In any event, instructors and employers shall ensure that in-person classroom training is restricted to a maximum of 10 students. Instructors shall ensure that the contact information for each trainee is recorded.

Additional On-Site Training Criteria

All clients requesting on-site training will be required to:

  • Administer/complete a Covid-19 pre-screening questionnaire prior to each person entering the training class/location.
  • Show evidence (i.e. pictures) of adequate washroom and washing facilities on-site, which must have clean running or potable water with hand soap and/or alcohol-based hand sanitizer.
  • Show evidence (i.e. pictures) of alcohol-based hand sanitizer at or near all entry points and high-traffic locations throughout the work area.
  • Ensure there is no loitering before and after classes.

Blended Learning

Silecio Inc. can provide a blended approach to learning that incorporates interactive virtual online classrooms for the theory portion of all courses. One-on-one practical evaluations will be scheduled at a later date upon successful completion of the virtual/online training component. The practices and procedures outlined above will be in effect for all practical evaluations.

 

CANCELLATION & REFUND POLICY                                                          

Any cancellations made less than 24 hours prior to a course start date will be subject to applicable charges. If a participant fails to attend or does not meet the minimum requirements for a training course, he or she will be charged for the full quoted amount. Participants may be substituted up until the date of training, or a rain check can be requested for use at a later date.

Silecio Inc. reserves the right to cancel and/or reschedule any courses with notice. Should a course need to be cancelled for any reason (i.e., inclement weather, personal emergency, etc.) customers will be notified no later than 6:30 a.m. on the morning of training. Cancelled classes will be re-scheduled, or rain checks will be issued for use at a later date.

 

WORKING AT HEIGHTS IN CONSTRUCTION REFRESHER TRAINING POLICY

Prior to WAH Refresher training, Silecio Inc. asks for a copy of each trainee’s Learner ID number, which can be found on the CPO Approved WAH certificate that was issued by the Ministry of Labour upon completion of the full WAH course. If a trainee is unable to obtain his/her Learner ID number, then it is up to the trainee and/or employer to ensure that he/she is eligible for Refresher training, using the Eligibility Check Tool. Silecio Inc. does not keep records of Learner ID numbers or copies of the Eligibility Check Tool and will not be responsible nor bar an individual from a course should training eligibility not be met.

 

PAPERLESS POLICY

As of November 1st, 2019, and in an effort to do our part for the environment, Silecio Safety went paperless. This means that all training courses are now facilitated using tablets for training materials and exams.

We will also be transitioning to an electronic certification management system which will enable customers to view and print copies of their certificates as needed.

In the interim, hard copy certificates will no longer be issued, however PDF copies of trainee certificates will continue to be issued by email upon the successful completion of Silecio Safety courses and as requested thereafter once payment has been received in full.

 

CERTIFICATE POLICY

Each trainee who successfully completes his/her respective training course will receive a digital certificate upon receipt of payment. Trainees who do not successfully complete the course will not be refunded and will not receive a certificate. Certificates are valid for three (3) years from the training date.

 

WORKING AT HEIGHTS IN CONSTRUCTION CERTIFICATE POLICY

Each trainee who successfully completes the CPO Approved - WAH in Construction or WAH in Construction Refresher Training course will receive a digital certificate upon receipt of payment. Silecio Inc. is required by the Ministry of Labour to process all records of training and documentation on behalf of trainees within five (5) business days and therefore we require payment in full prior to training. Any trainee who does not successfully complete the course will not be refunded and will not receive a certificate. Certificates are valid for three (3) years from the training date.

 

 

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