Cancellation & Refund Policy
Any cancellations made less than 24 hours prior to the course will be subject to applicable charges. All payments are non-refundable. If you have to cancel your class, you may either transfer your spot to another individual, or request a rain check to be used at a later date.
Rain Check Policy
Silecio Inc. reserves the right to cancel and/or reschedule any courses of six people or less. Should a course need to be cancelled for any reason (i.e. due to inclement weather), you will be notified no later than 5:30 a.m. on the morning of training. Cancelled classes will be issued rain checks to be redeemed for future services with Silecio Inc.
Working at Heights - Refresher Training Policy
Silecio Inc. requires a copy of each individual's Learner ID number, which can be found on their CPO-Approved Certificate for Working at Heights (WAH). The CPO-Approved Certificate for WAH should have been issued by the Ministry of Labour upon completion of the Working at Heights (WAH) - Full Course. If a learner is unable to obtain their Learner ID number, then it is up to the learner and/or the employer to provide a copy of the Eligibility Check Tool, which can be found by clicking on the following link: http://bit.ly/molchecktraining.
Please note that Silecio Inc. does not keep any records of Learner ID numbers, or copies of the Eligibility Check Tool, therefore it is the responsibility of the learner and/or the employer to provide the Learner ID numbers and/or the Eligibility Check Tool to Silecio Inc. prior to the WAH-Refresher course. Silecio Inc. will neither be responsible nor bar an individual from the course if a Learner ID number and/or Eligibility Check Tool Record is not provided.