Terms & Conditions

COVID-19 POLICY AND PROCEDURE 

Revised Date: June 4th, 2020

 

PURPOSE

To continually provide a safe working environment for our employees, clients and the general public during the COVID-19 pandemic. Our main goal is to minimize risk and help prevent the transmission of COVID-19 by practicing a high level of cleaning, disinfecting, hygiene and physical distancing measures.

 

PRACTICES & PROCEDURES

Self-Assessment

If an employee, instructor or learner is feeling unwell or exhibiting any flu-like symptoms (fever, cough, shortness of breath, runny nose, sore throat, nausea, diarrhea) he or she must stay home and consult with a health professional for further direction.

Personal Hygiene

All employees, instructors and learners will be expected to practice handwashing often with soap and hot water (if available) for a least 30 seconds, particularly before and after eating, as well as after using washroom facilities, coughing, sneezing, or blowing their nose. If soap and water is unavailable, alcohol-based hand sanitizer must be used.

All employees, instructors and learners must try to make every effort to:

  • Avoid touching their eyes, nose and mouth at all times.
  • Cough or sneeze away from people and into the bend of their elbow (even if wearing a mask).
  • Avoid all physical contact including handshaking, high-fives, etc.

 

MANDATORY USE OF MASKS

All persons shall wear a facial cover at all times as recommended by both the CDC and Health Canada.

Learners are encouraged to bring and use their own Personal Protective Equipment (gloves, mask, and safety equipment) to each class. Should a worker not have a mask OR facial cover to wear, a mask will be provided to the worker at an additional cost.

Enhanced Cleaning of Tools and Equipment

  • Instructors shall sanitize all provided PPE (Personal Protective Equipment) and training equipment (iPads, tablets, etc.) with a disinfectant wipe or spray before and after each class.
  • Training hosts will be responsible for sanitizing all high traffic surfaces/areas (tables, chairs, door handles, washroom facilities, etc.) with a disinfectant wipe or spray before and after each class.
  • Personal items and supplies such as phones, iPads/tablets, pens, notebooks and PPE are to be for individual use only and must not be shared.

**CAUTION** At this time, it is not recommended to utilize any disinfectants on fall protection equipment as the effects of these chemicals have not been properly evaluated by their manufacturers. Many webbing and stitching elements when exposed to chemicals found in many disinfectants may degrade and ultimately affect the product’s original design and strength requirements.

**NOTE** The fall protection equipment used during Silecio Safety training classes is for demonstration purposes only and will never be put into actual use.

 Physical Distancing in Class

All employees, instructors and learners must try to make every effort to maintain a distance of at least six feet (two meters) from one another at all times. A facial cover must be worn at all times as additional protection should the two meters of physical distance be reduced.Additional On-Site Training Criteria

All clients requesting on-site training for their workers will be required to:

  • Show evidence (i.e. pictures) of adequate washroom and washing facilities on-site, which must have clean running or potable water with hand soap and/or alcohol-based hand sanitizer.
  • Show evidence (i.e. pictures) of alcohol-based hand sanitizer at or near all entry points and high-traffic locations throughout the work area.

Silecio Safety will not send out any trainers until it is confirmed that the above criteria are available at the location that the training is to take place. All Silecio Safety trainers reserve the right to cancel any training class where they feel that the above criteria are not in place.

Blended Learning

Silecio Inc. can provide a blended approach to learning that incorporates interactive virtual online classrooms for the theory portion of all courses. One-on-one practical evaluations will be scheduled at a later date upon successful completion of the virtual/online training component. The practices and procedures outlined above will be in effect for all practical evaluations.

 

CANCELLATION & REFUND POLICY                                                          

Any cancellations made less than 24 hours prior to a course start date will be subject to applicable charges. If a participant fails to attend or does not meet the minimum requirements for a training course, he or she will be charged for the full quoted amount. Participants may be substituted, or a rain check can be requested for use at a later date.

At times, Silecio Inc. may be required to cancel and/or re-schedule a course due to circumstances beyond our control (i.e. inclement weather). Should Silecio Inc. need to cancel a course for any reason, customers will be notified no later than 6:30 a.m. on the day of training. Silecio Inc. reserves the right to cancel any courses with registrations of six (6) people or less. Cancelled courses will be re-scheduled or issued rain checks for use at a later date. All sales are final and payments non-refundable.

 

WORKING AT HEIGHTS IN CONSTRUCTION REFRESHER TRAINING POLICY

Prior to WAH Refresher training, Silecio Inc. asks for a copy of each trainee’s Learner ID number, which can be found on the CPO Approved WAH certificate that was issued by the Ministry of Labour upon completion of the full WAH course. If a trainee is unable to obtain his/her Learner ID number, then it is up to the trainee and/or employer to ensure that he/she is eligible for Refresher training, using the Eligibility Check Tool. Silecio Inc. does not keep records of Learner ID numbers or copies of the Eligibility Check Tool and will not be responsible nor bar an individual from a course should training eligibility not be met.

 

PAPERLESS POLICY

As of November 1st, 2019, and in an effort to do our part for the environment, Silecio Safety went paperless. This means that all training courses are now facilitated using tablets for training materials and exams.

We will also be transitioning to an electronic certification management system which will enable customers to view and print copies of their certificates as needed.

In the interim, hard copy certificates will no longer be issued, however PDF copies of trainee certificates will continue to be issued by email upon the successful completion of Silecio Safety courses and as requested thereafter once payment has been received in full.

 

CERTIFICATE POLICY

Silecio Inc. guarantees that each trainee who successfully completes his/her respective training course will receive a digital certificate within one (1) business day of course completion. Silecio Inc. requires payment in full prior to issuing any certificates. Trainees who do not complete the course will not be refunded and will not receive a certificate. Certificates are valid for three (3) years from the training date.

 

WORKING AT HEIGHTS IN CONSTRUCTION CERTIFICATE POLICY

Silecio Inc. guarantees that each trainee who successfully completes the CPO Approved - WAH in Construction or WAH in Construction Refresher Training course will receive a digital certificate of completion within one (1) business day of course completion. Silecio Inc. is required by the Ministry of Labour to process all records of training and documentation on behalf of trainees within five (5) business days; therefore, we require payment in full prior to training. Any trainee who does not complete the course will not be refunded and will not receive a certificate. Certificates are valid for three (3) years from the training date.

 

 

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