Terms & Conditions

Any cancellations made less than 24 hours prior to a course start date, including participants who fail to attend or meet minimum course requirements, will be subject to all applicable charges. Silecio Inc. reserves the right to cancel and/or re-schedule courses with advanced notice. Should a course need to be cancelled for any reason (e.g., inclement weather, personal emergency) all attempts will be made to notify customers prior to course commencement. Cancelled classes will be re-scheduled or rain checks will be issued for use at a later date.

In order to successfully complete the course and receive a certificate, each trainee must achieve a minimum of 80% on the final theory test as well as successfully complete their hands-on practical evaluation. Digital certificates will be issued upon receipt of payment and are valid for three (3) years from the training date. Trainees who do not successfully complete the course will not be refunded and will not receive a certificate.

To be eligible for WAH Refresher training, participants must have previously successfully completed both modules of an approved Working at Heights training program (i.e., the full course) and have a valid Learner ID number. Workers who are unable to locate their Learner ID number can contact the Ministry at 1-877-202-0008 or [email protected] to retrieve it. The Eligibility Checker Tool can also be used by a worker or by an employer with a worker’s consent in order to check eligibility status. Silecio Inc. does not keep records of Learner ID numbers and will not be responsible nor bar an individual from a course should training eligibility not be met.