Terms & Conditions

COVID-19 POLICY AND PROCEDURE 

Effective Date: May 7, 2020

 

PURPOSE

To continually provide a safe working environment for our employees, clients and the general public during the COVID-19 pandemic. Our main goal is to minimize risk and help prevent the transmission of COVID-19 by practicing a high level of cleaning, disinfecting, hygiene and physical distancing measures.

 

PRACTICES & PROCEDURES

Self-Assessment

If an employee, instructor or learner is feeling unwell or exhibiting any flu-like symptoms (fever, cough, shortness of breath, runny nose, sore throat, nausea, diarrhea) he or she must stay home and consult with a health professional for further direction.

Personal Hygiene

All employees, instructors and learners will be expected to practice handwashing often with soap and hot water (if available) for a least 30 seconds, particularly before and after eating, as well as after using washroom facilities, coughing, sneezing, or blowing their nose. If soap and water is unavailable, alcohol-based hand sanitizer must be used.

All employees, instructors and learners must try to make every effort to:

  • Avoid touching their eyes, nose and mouth at all times.
  • Cough or sneeze away from people and into the bend of their elbow (even if wearing a mask).
  • Avoid all physical contact including handshaking, high-fives, etc.

Mandatory Use of Masks

All persons shall wear a facial cover at all times as recommended by both the CDC and Health Canada. Learners are encouraged to bring and use their own Personal Protective Equipment (gloves, mask, and safety equipment) to each class. Should a worker not have a mask OR facial cover to wear, a mask will be provided to the worker at an additional cost.

Enhanced Cleaning of Tools and Equipment

  • Instructors shall sanitize all provided PPE (Personal Protective Equipment) and training equipment with a disinfectant wipe or spray before and after each class.
  • All high traffic surfaces/areas (tables, chairs, door handles, washroom facilities, etc.) will be sanitized with a disinfectant wipe or spray before and after each class. This will also be a requirement for any on-site training courses.
  • Personal items and supplies such as phones, iPads/tablets, pens, notebooks and PPE are to be for individual use only and must not be shared.
  • Silecio Safety will supply learners with appropriate disinfectant for learners to disinfect any equipment and/or PPE before and after each use.

Reduced Class Sizes

All in-house/on-site theory training classes will be reduced to a maximum of five (5) people at any given time—one (1) instructor and four (4) learners. All employees, instructors and learners must try to make every effort to maintain a distance of at least six feet (two meters) from one another at all times and wear a facial cover as additional protection should the two meters of physical distance be reduced.

Additional On-Site Training Criteria

All clients requesting on-site training for their workers will be required to:

  • Have adequate washroom and washing facilities on-site, which must have clean running or potable water with hand soap and/or alcohol-based sanitizer.
  • Alcohol-based hand sanitizer must be available at or near all entry points and high-traffic locations throughout the work area.

Silecio Safety will not send out any trainers until it is confirmed that the above criteria are available at the location that the training is to take place. All Silecio Safety trainers reserve the right to cancel any training class where they feel that the above criteria are not in place.

Blended Learning

Silecio Inc. can provide a blended approach to learning that incorporates interactive virtual online classrooms for the theory portion of all courses. One-on-one practical evaluations will be scheduled at a later date upon successful completion of the virtual/online training component. The practices and procedures outlined above will be in effect for all practical evaluations.


CANCELLATION & REFUND POLICY                                                          

Any cancellations made less than 24 hours prior to the course will be subject to applicable charges. All payments are non-refundable. If you have to cancel your class, you may either transfer your spot to another individual, or request a rain check to be used at a later date.


RAIN CHECK POLICY

Silecio Inc. reserves the right to cancel and/or reschedule any courses of six people or less. Should a course need to be cancelled for any reason (i.e. due to inclement weather), you will be notified no later than 5:30 a.m. on the morning of training. Cancelled classes will be issued rain checks to be redeemed for future services with Silecio Inc.


CPO APPROVED – WORKING AT HEIGHTS IN CONSTRUCTION REFRESHER TRAINING POLICY

Silecio Inc. requires a copy of each individual's Learner ID number, which can be found on their CPO-Approved Certificate for Working at Heights (WAH). The CPO-Approved Certificate for WAH should have been issued by the Ministry of Labour upon completion of the Working at Heights (WAH) - Full Course. If a learner is unable to obtain their Learner ID number, then it is up to the learner and/or the employer to provide a copy of the Eligibility Check Tool, which can be found by clicking on the following link: http://bit.ly/molchecktraining.

Please note that Silecio Inc. does not keep any records of Learner ID numbers, or copies of the Eligibility Check Tool, therefore it is the responsibility of the learner and/or the employer to provide the Learner ID numbers and/or the Eligibility Check Tool to Silecio Inc. prior to the WAH-Refresher course. Silecio Inc. will neither be responsible nor bar an individual from the course if a Learner ID number and/or Eligibility Check Tool Record is not provided.


PAPERLESS POLICY

As of November 1st, 2019, and in an effort to do our part for the environment, Silecio Safety went paperless. This means that all training courses are now facilitated using tablets for training materials and exams.

We will also be transitioning to an electronic certification management system which will enable customers to view and print copies of their certificates as needed.

In the interim, hard copy certificates will no longer be issued, however PDF copies of trainee certificates will continue to be issued by email upon the successful completion of Silecio Safety courses and as requested thereafter once payment has been received in full. 


CERTIFICATE POLICY

Silecio Inc. guarantees that each trainee who successfully completes their respective training course will receive a digital certificate within one (1) business day of course completion. Silecio Inc. requires payment in full prior to issuing any certificates. Any trainee who does not complete the course will not be refunded and will not receive a certificate. Certificates are valid for three (3) years from the training date.


CPO APPROVED – WORKING AT HEIGHTS IN CONSTRUCTION CERTIFICATE POLICY

Silecio Inc. guarantees that each trainee who successfully completes the Chief Prevention Officer (CPO) Approved - WAH in Construction Training course will receive a digital certificate within one (1) business day of course completion. Silecio Inc. is required by the Ministry of Labour to process all records of training and documentation on behalf of the trainee within five (5) business days; therefore we require payment in full prior to training. The certificate of completion provided by Silecio Inc. is the only proof of training required. Any trainee who does not complete the course will not be refunded and will not receive a certificate. Certificates are valid for three (3) years from the training date.

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